I have been to GT Automotive on a few occasions. I really loved them after my first visit, however the other visits I felt very deceived.
On my second visit I got my timing belt and water pumped changed and in the estimate they failed to include coolant, tacking on $14 when I pay the bill. No big deal, I just don't appreciate how they are not forthcoming with known parts of the bill.
On the day I had the timing belt along with my A/C belt changed, my A/C stopped working after I picked up my car. When I brought this up to them, they were very defensive about it not being their fault. The clutch on the A/C had broken, and I can't say for sure if it is related to how they changed the belt, but I didn't appreciate how they made no effort to resolve it. I would have really appreciated some discount on the cost to replace the A/C, even if it was small.
I was particularly upset with them on the third visit when I had them replace the A/C compressor. When I got an estimate for the repair over the phone I specifically asked if they were going to charge me for the refrigerant. Their answer was that they will recycle the refrigerant that is already in my system, leading me to believe that I wouldn’t be charged. They failed to tell me that if my system is not fully charged they would charge me for the refrigerant at their fairly expensive rate of 3$ per ounce. So again they surprise me with another $30 charge for 10oz. of refrigerant. GT you lost a customer.